[Updated July 31, 2020]
This page has been created to keep you informed on how COVID-19 impacts our services and to provide answers to common questions during this time.
Our response time is delayed due to the impact COVID-19 has on our business and our staff—professionally and personally. We will respond to all messages as soon as possible.
Everyone at TouchPoint Press thanks you for being understanding during this time. We thank you for supporting our authors. Be safe and vigilant but never stop showing kindness!
If you have placed an order via the TouchPoint Bookstore for a title that is scheduled for release, your order will be processed on release day.
Shipping and delivery: Each shipping carrier has their own policies. As of July 31, 2020, we are seeing an improvement in shipping and delivery with the average time being 2 weeks to 1 month. However, this will vary slightly depending on the carrier used by respective distributors.
Readers: If you want or need the fastest service, please order print copies (softcover and hardcover) directly from Amazon or Barnes and Noble. You may order eBooks from us at any time as these are instantly delivered to you. 😊
We do appreciate your patience and understanding, and we thank you for supporting our authors! You make our world go round!
We are also happy to offer discounts on eBook orders during this time. If you do not see a discount code on our main page, you can use code KINDNESS for all eBooks in the TPP Bookstore. This code can be used an unlimited number of times on any eBook in our store.
We are back on schedule and your editor will reach out to you, if they haven’t already.
Many bookstore remain on hold, and many are not scheduling new events. We will continue to reach out to bookstores for our authors’ titles and will arrange remote events when/if possible. If you have events scheduled and have not received a cancellation notice: 1) follow up with the event manager, and 2) be vigilant if your event is still on schedule. Your health and safety are MOST important. We can always book events when it’s safer.
While the accounting email is not monitored daily at this time, there are no delays in statements or payments. If you have a question about your account, please email email@example.com
We appreciate your interest in TouchPoint Press and welcome continued submissions.
We are happy to schedule remote interviews for our authors and to send review copies of current or forthcoming titles.
Email firstname.lastname@example.org to:
- schedule an interview
- request a digital review copy (limited physical copies will be mailed during this time on a case-by-case basis)
- set up or inquire about a blog event
The media department will respond to all requests as quickly as possible.
Again, thank you for supporting our authors. We appreciate you!